Shipping & Delivery

FREE SHIPPING

We take pleasure in providing exceptional value and service to our customers. That's why we offer complimentary shipping from our warehouses located in Asia and the USA.

DELIVERY TO OVER 50 COUNTRIES

We take pride in our ability to offer international shipping services. However, there are certain locations to which we are unable to ship. If your country happens to be one of these, we will reach out to you directly.

LOST OR MISSING PACKAGES

VitaLive cannot be held responsible if an incorrect address is provided during the checkout process. It is important to ensure that your billing and shipping addresses are accurate before placing your order. In the event of an error made by us, we will fully rectify the situation and fulfill your original order at no additional cost.

CUSTOMS DUTIES

We do not assume responsibility for any customs fees incurred once the items have been shipped. By purchasing our products, you acknowledge that one or more packages may be sent to you and may be subject to customs fees upon arrival in your country.

DELIVERY TIME

We strive to dispatch your orders promptly, typically taking 6-12 days for delivery to most countries. However, occasionally it may take a few additional days depending on your location and other factors beyond our control.

Please note that our processing time of 1 day is not included in the shipping estimate. Additionally, all shipping times are subject to clearance and customs delays.

TRACKING DETAILS

Upon shipment of your order, you will receive an email containing a tracking number. However, please be aware that in some cases, tracking may not be available due to the nature of our complimentary shipping service.

TRACKING STATUS: "NO INFORMATION AVAILABLE AT THE MOMENT"

For certain shipping providers, it may take 1-3 business days for tracking information to be updated in the system. If more than 7 business days have passed since your order was placed and there is still no tracking information available, please don't hesitate to contact us.

WILL MY ITEMS BE SHIPPED IN A SINGLE PACKAGE?

For logistical reasons, items from the same order may occasionally be shipped separately, even if combined shipping was selected.